I had a DISASTROUS time with HP tech trying to save outlooks addy book!!! Was trying to help a family member reinstall his Windows... Of course we spoke with 'Dave' from Indiana on 3 different occasions and they were all VERY difficult to understand. 1 Dave was a female! We spoke with them for a total of about 6 hours that day before we just couldn't deal with any more aggravation... We saved the list finally.
Had saved it 3 different ways and saved them to thumb, CD and hard drive...
When we called the next day to reinstall, the first words out of their mouth were... Oh you saved that wrong, can't help you...
Yup... That's when it got ugly! We ended up speaking with Dave's supervisor and finally got everything to go back in. OMG!!! What a TOTAL NIGHTMARE!!! That's what you get when doing things for family and friends!