I always find this topic interesting.
Many of you may know about 60% of my business is mail order. I ship from 50 - 200 packages a day. Some are sent UPS and most USPS due to the size and weight of my product.
I hear rants about packages getting lost and broken. In the last 12 months we have only had 3 issues with packages supposedly not getting where they were going. 1 was due to the user giving us his address then moving. The package was never forwarded and he had to go get it. 2 were confirmed delivered by USPS.
Let’s take a quick look at this. Say 100 packages a day to keep the math simple. That’s 36,500 packages in a year. With only 3, let’s say 2 issues. Why do I hear all these horror stories about stuff not getting delivered? I just don’t get it. IMO 99% of it is user error or fraud.
If a user pays by PayPal, use the shipping tool. You are shipping to a confirmed address with all the info transferred from the users account to the USPS or UPS screen. If you are not shipping from PP, Use the Online tools from USPS. It does address checking to make sure that the address is a real one. UPS does not do this but the driver usually knows the neighborhood.
Use the boxed provided by USPS or UPS. They are designed to hold up and are FREE for the asking. Use a printer to make labels, don’t hand write them. Trust me when I say doing this will increase the deliverability of your package.
Delivery confirmation by the USPS is a Federal guarantee that your package has been delivered and is recognized by both PayPal and your credit card company as proof of delivery. There will be no reversal of payments to you if the USPS says it was delivered signature or not.
I hope this helps.