WoodiE
Kind of good admin
Administrator
For some reason or another Horizon Hobby refuses to reply to my emails or submitted support ticket via http://www.horizonhobby.com/Service.
On October 25th I purchased their new Blade Scout CX helicopter figured it would be a great toy to play around with in the office or at the house. On October 26th the heli had a crash, fell from about 6-7 feet and broke off the back tail boom of the heli. I called my LHS and they did have some parts available for the heli but didn't show anything for the main frame or anything related and suggested I contact Horizon.
On October 26th I did just that, I sent a ticket into Horizon via their support portal on their site and was then immediately sent a auto-reply back stating from their support system. That was the first and only email I've since received. The ticket I submitted explained just as I mentioned above and then asked if they have available any replacement frames.
On November 1st I sent an email to [email protected] asking for a status update on the ticket with the support ticket number included. As of writing this I've not received any replies back from Horizon Hobby.
This morning I've contacted my LHS whom I have a Losi 5ive on order with asking him to cancel this order due to the lack of communication from Horizon. The LHS is great and while surprised by the lack of customer support did also say this, "The heli I had out here is broken as well." (also the Scout CX).
Now realistically after looking more closely at the heli there probably isn't a thing they can do nor is a part they can sell given the way the heli is designed and built. The tail boom is all one piece with the frame (where is broke off). A dab of super glue may in fact just make this like new, however instead of trying to fix this myself I wanted to contact support just in case. Considering the heli was only a day old and figured it couldn't hurt to ask that and this wasn't supposed to be a cheap Wal-Mart $10 R/C helicopter, instead it was a $50 "hobby grade" RC helicopter from a reputable company.
Has anyone else been experiencing poor customer service from Horizon Hobby as well?
On October 25th I purchased their new Blade Scout CX helicopter figured it would be a great toy to play around with in the office or at the house. On October 26th the heli had a crash, fell from about 6-7 feet and broke off the back tail boom of the heli. I called my LHS and they did have some parts available for the heli but didn't show anything for the main frame or anything related and suggested I contact Horizon.
On October 26th I did just that, I sent a ticket into Horizon via their support portal on their site and was then immediately sent a auto-reply back stating from their support system. That was the first and only email I've since received. The ticket I submitted explained just as I mentioned above and then asked if they have available any replacement frames.
On November 1st I sent an email to [email protected] asking for a status update on the ticket with the support ticket number included. As of writing this I've not received any replies back from Horizon Hobby.
This morning I've contacted my LHS whom I have a Losi 5ive on order with asking him to cancel this order due to the lack of communication from Horizon. The LHS is great and while surprised by the lack of customer support did also say this, "The heli I had out here is broken as well." (also the Scout CX).
Now realistically after looking more closely at the heli there probably isn't a thing they can do nor is a part they can sell given the way the heli is designed and built. The tail boom is all one piece with the frame (where is broke off). A dab of super glue may in fact just make this like new, however instead of trying to fix this myself I wanted to contact support just in case. Considering the heli was only a day old and figured it couldn't hurt to ask that and this wasn't supposed to be a cheap Wal-Mart $10 R/C helicopter, instead it was a $50 "hobby grade" RC helicopter from a reputable company.
Has anyone else been experiencing poor customer service from Horizon Hobby as well?
