rccks
RCTalk Talkaholic
I might be getting a job at my LHS and i will need to know about electrics. So please post basic info on them. Thanks!
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Need info on electrics!
- Thread starter rccks
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HeartBreak
RCTalk VIP
The best advice I can give you, having worked in a LHS myself, is read, read and read some more. Pick up several issues of Car Action, RC Driver, and (there's a third one, can't think of it). Read it cover to cover. Spend your "downtime" in the shop reading... Call it research. Also, when you get repairs in, study them as you work on them. But don't cause any damage.
Also, don't focus only on cars. Learn about EVERYTHING your shop stocks. Trust me, there's no better way to get repeat business than to know your products. There were customers that used to come in on days when I worked only.
Now, as for electrics.... It's all about conductivity and matching polarity. Electrics are pretty simple machines.
You'll learn with time, trust me. It's not rocket science.... Just electricity.
Also, don't focus only on cars. Learn about EVERYTHING your shop stocks. Trust me, there's no better way to get repeat business than to know your products. There were customers that used to come in on days when I worked only.
Now, as for electrics.... It's all about conductivity and matching polarity. Electrics are pretty simple machines.
You'll learn with time, trust me. It's not rocket science.... Just electricity.
HeartBreak
RCTalk VIP
You're already on the best site for information (shameless plug).
I did, however, forget to give you perhaps the best piece of advice. Customer service. Remember, there are some customers you can't please, so the best thing you can do is to grin and try your best.
Now, one of the little tricks I would do, is every so often, an aircraft regular customer would come in. During the week, I would use a notepad, and jot down questions to ask. I don't have the notepad anymore (lost it, unfortunately), but I referred to it constantly. It also had various other little tricks and tips...
I was able to answer pretty much any question an entry level flyer would have, and if I didn't have the answer, I would take down their number and give them a call with the answer as soon as I could. I would also give them the phone numbers of the local flying clubs, if they asked.
Anyways, every time he came in, I made it my best effort to learn as much as I could from him. By learning as much as I could from him, I was able to improve the service for others. This was key, as I was the only one of three employees (one being the manager) to make such an effort.
The other employee was a strict racing-level-only type. He wouldn't even take the time to be friendly with the customers' children (we also sold Learning Curve products, like Thomas the Tank engine and such, complete with a full display). Remember, the nicer you are, the more likely people are to come back.
Perhaps a bit long winded...heh.
I did, however, forget to give you perhaps the best piece of advice. Customer service. Remember, there are some customers you can't please, so the best thing you can do is to grin and try your best.
Now, one of the little tricks I would do, is every so often, an aircraft regular customer would come in. During the week, I would use a notepad, and jot down questions to ask. I don't have the notepad anymore (lost it, unfortunately), but I referred to it constantly. It also had various other little tricks and tips...
I was able to answer pretty much any question an entry level flyer would have, and if I didn't have the answer, I would take down their number and give them a call with the answer as soon as I could. I would also give them the phone numbers of the local flying clubs, if they asked.
Anyways, every time he came in, I made it my best effort to learn as much as I could from him. By learning as much as I could from him, I was able to improve the service for others. This was key, as I was the only one of three employees (one being the manager) to make such an effort.
The other employee was a strict racing-level-only type. He wouldn't even take the time to be friendly with the customers' children (we also sold Learning Curve products, like Thomas the Tank engine and such, complete with a full display). Remember, the nicer you are, the more likely people are to come back.
Perhaps a bit long winded...heh.
nobody will ever get mad if you say you don't know thw answer. They WILL get mad if you try to wing it and tell them that they can run a 6S lipo on their stock rc18t esc.
When someone ask where something is, take the time to walk them over to it. Don't just point and say, "it's over there".
People go to Home Depot to get treated like that.
People go to Home Depot to get treated like that.
