Disappointed in LOSI

[caguilar4]

So this is my very first SC truck, and my first time I actually decided to go do some racing.

I thought I should be very meticulous about my truck setting, as it will help me close a bit the racing gap other drivers will have among me.

so I decided this morning to go ahead, and look over my truck, make sure everything is in working conditions. As I started to dial in my suspension, I found that one of my front shocks was not compressing and decompressing as well as the other one (Using the Losi Matching Tool). I decided to take away the shock boot, as it may be preventing my shock's movement. And this is what I found...

Needless to say, I have never ran this truck in mud or any kind of gunky situations... Only had the truck for a week, and my shock shaft is rusted and with some gunk on it...

REALLY DISAPPOINTING LOSI!

 

[Zdragon71]

Call them I'm sure if you tell them what you discovered they will make good on it. If not then complain like hell to them and tell them unless they do make good on it you wont do anymore business with them. I dont believe they will give you any problems if you bought the rig new.

 

[Greywolf74]

Call them I'm sure if you tell them what you discovered they will make good on it. If not then complain like hell to them and tell them unless they do make good on it you wont do anymore business with them. I dont believe they will give you any problems if you bought the rig new.

Agreed Zdragon

 

[caguilar4]

I did send them an email with the photos. Dunno if Losi really cares about this stuff or not, lets see if they get back to me or not.

 

[alien13]

Call them, don't be a jackass on the phone, and they'll probably take care of you. I've had great experiences with Losi/Horizon Hobby when it comes to bad product. Keep a cool head, they'll take care of you. They do not like negative publicity.

 

[Phins Fan]

I only own 1 Losi now but when I had a couple and needed to call them they were more than helpful with answers and replacement parts.

 

[Greywolf74]

I've owned at least 6 different losi kits and various other products Losi/Dynamite etc that Horizon Hobby puts out. The only thing that sucks about them is actually getting a hold of them. It take a minimum of an hour. Fortunately, they do have the call back optition which is fine just make sure you answer your phone within 2 or 3 rings or they may hang up pretty quick. I've had that happen, more than once. However, if your poop is under warranty (and sometimes even if its not if you make it sound like its new sometimes they dont make you provide proof) and you call them they will hook you up with almost no questions asked.

 

[caguilar4]

Actually, I just received an email, from Horizon Hobby, stating that they will be sending me a replacement shock.

Glad to see they do care about their Rep and their users.

Our hobby can only be as good as we'd like, so providing feedback straight to the manufacturers will get us a long enjoyable hobby!

Other than the shock issue, loving my SCTE!

 

[Greywolf74]

Nice! glad to hear it!