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Welcome Traxxas Support

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Originally posted by Traxxas Support
SilentHunterKellen I did note the masculine assumption. It might have been more appropriate to have said goddess!!!

Humboldt and El Pirata, You guys are just free spirits who don't appreciate the constraints that we apply. I admit that it is probably the most zero tolerance site you will find. It is also true that people moderate it so the decisions will not always be unbiased or completely consistent.
I'm in the Army and have been for 15 years so if anyone knows about constraints I do. That being said I have a wonderful ablity to adapt to situations, the Army turning politically correct comes to mind, as long as a set of standards are SET and enforced accordingly. I understand the differences that can occur between two or more different people reading something one way however not all interperet the same thing the same way and sometimes this seems unfair but it's part of life.

This site we are able to get away with a great deal more than we were able to get with more than I was able to get away with on the Paintball site I was one of the admins but it is based on the common population and leadership views.

Currently I guess I have an alter ego of sorts. I have work/this site mode and domestic/father mode. At work YOU'D probably go to confession after hearing me talk without repeating a single curse word and cursing at least every other word in a 10 minute conversation. At home however the curse volume gets turned off and I speak like a father to my 5 year old daughter in two different languages.

I guess I have no problem adapting but I think your site might be better served if maybe the members were able to voice their opinions a little against the leadership in favor of new leadership or imposing a few rules for your moderators that restricts them from moderating anything that they just feel they don't like regardless of whether it's not against they rules of the site. I was not saying earlier that I didn't like laws or limits but some of the limits seem like it is only a problem if the moderator is having a bad day at the time or does not like the person that posts the comment.


PS, did I ever mention the undynamic duo???
 
Originally posted by El Pirata

This site we are able to get away with a great deal more than we were able to get with more than I was able to get away with on the Paintball site


ok my head is spinning
 
TRAXXAS SUPPORT

Goddess? I take it then that we are dealing with a member of the fair sex. That makes your arrival a double bonus for RCNT. Not too many women here, and not too many representatives of manufacturers. I say a double welcome to you.

I do have some feedback for you on your site, and yes, it has to do with the Oregon couple. They apparently have the full support of the TRAXXAS company. At least that was the impression I received from e-mail correspondence when I made a complaint or two and/or asked about their apparent free reign to do as they pleased.

I am certain that your company has as many rules for your moderators as you do for the members of your forum. My question is are they enforced? Since those rules are not public record, there is no way for a member to know for certain that they are being mistreated by a moderator.

I am an intelligent and fairly level headed individual, but I will freely admit that I can not stand OQ and HW. Between HW's self proclaimed status as god of RC and OQ's apparent implied gift of god status to the RC world I just want to find a bowl and empty my stomach into it.

I recall a thread that I got into a discussion with HW regarding oxidation. He was not only wrong with his information but he got indignant when called on it. I can say he was wrong, because I am not only a licensed engineer (Aerospace) but at the time I was working as a Corrosion Control Officer in a squadron. Let's just say that I had the knowledge he lacked. His attitude toward me from that point on was less than cordial.

My interactions with his wonderful wife are far more disappointing. I do not mind if a moderator has to edit a person's posts to keep them in line with the rules of a site (for instance removing a profanity), but to take poetic license with a persons own threads and posts is just plain defamatory. I had several posts edited for content. In quite a few of those instances the queen replaced words with mis-spelled words, completely removed any semblance of sentence structure, and in general took my posts and made me look like an uneducated idiot. Some might argue that that is not too difficult to do, but not only did she do this; she did it without doing me the courtesy of sending a PM telling me what I did wrong. When queried on it, she got all indignant and told me she had every right to do as she pleased. At that point, I decided I no longer needed the headache and moved on to a better site (IMHO).

I would be willing to bet that I am not the only person who can relate a story identical to this one or stories of similar treatment. While your site sports a membership numbering in the thousands, and it might be able to afford the loss of few hundred members, I would be willing to bet that your company would not like it very much if the Oregon couple was driving away paying customers (which in my case is exactly what happened.)

I would submit that it might not be a bad idea to review the way those two conduct business on your site. You might find that while they may be the greatest enforcers of stingant rules known to man; they are also one of the primary reasons sites like RCNT and others out there are able to get off the ground and stay operational. Why? Because the couple from Oregon's reputation not only precedes them and gives us members daily, it also makes it difficult to approach your site admins and complain about them.
 
no harm intended, but for some reason church lady from SNL comes to mind while reading traxxas support's posts.


if there is one thing i can agree on, its the fact of misslead information. granted we all try to help at some point in time if its not a dead on problem to be solved.

but when someone is trying to trouble shoot why their servo is glitching on them, and the responce is to clean the air filter?
here is the question
It is not a stripped spur gear although it acts sort of like one. Best I can explain it is, When holding the throttle wide open on the transmitter, the throttle servo goes on/off/on/off giving just bursts of acceleration. very strange
here is the responce from OQ ( for some reason it wont quote)

You clean your fuel filter?
Have you pulled the HSN to see if there is debris?
Can you physically see the throttle servo surge?
Have you re-tuned the engine lately?

not sure what to say. there are a few other posts in the past few days that have the same type of responce. someone asked about a cooling head. here is the post with the responce.
http://monster.traxxas.com/showthread.php?s=&threadid=173271

this type of information is misleading people. i usually take a run through the traxxas boards once in a while to whats going around. no wounder why half the people over there can't get their trucks to run.


jim
 
Thanks for the link to that thread Demonspeed. Well I just posted a lengthy reply, following all of the Traxxas rules, with the exception of disagreeing with the Queen. Now lets see what she does. Any odds wheter or not I get banned?
 
Oval Queens response to a cooling head question:

quote:
--------------------------------------------------------------------------------
Originally posted by HolmWrecker

Aftermarket heads=Hype.

In 10 years of racing, I've never had a need for a bigger (heavier) head. I only run in the summer as well, when it's hottest out and I have no temp problems other than those I alone create.
Tune and usage are the only factors that dictate engine temps, not a fancy head lacking the features the stock head has.
To simply cut fins in a hunk of round stock does not make a better head.
Remember, a bigger head is not a 'needed' part and will never, ever fix a tune problem. There is an exact science to a head, they look simple, but there is a lot of math and years of knowlege built into a head.
Head size and shape is often an integral part of the design of the enigne, made that way for a reason.
They also raise the trucks center of gravity which is already high enough in my opinion.
--------------------------------------------------------------------------------



Here's Traxxas take on after market heads and I fully agree:


quote:
--------------------------------------------------------------------------------
Larger Cooling Heads
There are some misconceptions about cooling heads. First, do not install a larger cooling head to solve an overheating problem caused by improper tuning! You might reduce engine temperature slightly by adding cooling capacity, but your engine could still be self-destructing from improper tuning. Many of the machined aluminum cooling heads on the market may appear visibly larger but in fact cool less efficiently than the stock head that was engineered for your TRX 2.5. There is much more science to head design than simply cutting fancy slots in a piece of round aluminum. For example, the stock TRX 2.5 head has fins that are tapered (thick in the middle, thin at the edges) to quickly and efficiently draw the heat away from the engine.
__________________________________________________

My Response to her:

I totally disagree, my OS CVX .15 in my T Maxx with that crummy little square head did NOT provide adequate cooling even with the body off. Once I replaced it with a Hardcore Racing Mutant head my engine ran much cooler and I was able to tune it for performance. With the square head it ran extremely hot unless I had it so rich it was spitting more fuel out the pipe than it was burning, and had no power. With the Mutant I have it running 220 - 240, nice stream of smoke, and plenty of power. Why does the CVX hyper have a billet head and not that crummy square head? Because it is a better head, thats why. Just because an engine comes with a certain head that does not make it better, or right. If that was the case you would never need to get different shocks, or tuned pipes, or headers, or any other after market part because what the manufacturer gave you was the best. I wish it worked that way but it does not.

One mill is not going to perform the same in different vehicles. An OS with the square head might run at perfect temps and have good performance in a street car or losi as both those vehicles weigh only a fraction of what a T does. In those application the factory cooling head may be sufficient, however the stress a big heavy 4wd truck such as the T-Maxx is going to put much more stress on that same engine, causing it to run hotter. If by replacing the cooling head then tuning for performance will allow you to run at 220 - 240 where as the stock head will have you at 300 or more, than I feel it is a very good investment. What would you rather have, the same engine making the same power but with the better head running at 220-240 or that same engine at 300 or above? Which engine is going to last longer between rebuilds? I'll take the cooler engine anyday.

A better cooling head is by no means a good solution for impropper tuning. But keeping your mill running for performance while tuned properly, and keeping it cooler at the same time can only be a good thing.
 
We'll see what this stirs up but something tells me that Woodie has taken an interest in not stiring the pot anymore. Maybe a truce with the source of our evils.
 
I'm not trying in any way to stir the pot at all. But if I were to be banned for merely disagreeing with her and breaking no rules, I will be very upset. I only posted my opinion on cooling heads, while making sure to follow all of traxxas rules.
 
Originally posted by NCNitro
I'm not trying in any way to stir the pot at all. But if I were to be banned for merely disagreeing with her and breaking no rules, I will be very upset. I only posted my opinion on cooling heads, while making sure to follow all of traxxas rules.

She may not ban you right away but that's enough to set the wheels in motion. She will watch you closley now and edit your posts like a MF.:boxing:

sorry correction, She will get somone to ban you when it comes time as she does not have that ability and has to make a TRX employee do it, but whatever.
 
Originally posted by El Pirata
We'll see what this stirs up but something tells me that Woodie has taken an interest in not stiring the pot anymore. Maybe a truce with the source of our evils.

El Pirata,

I welcome you and anyone else who cares to do the same, find a thread that I replied to that contains bashing of the Traxxas company.

Do I have a problem with Traxxas or anyother person over there? Nope, not one bit. Why? Because I've moved on, I see no reason or any good beating the hell out of a dead horse which happens time and time again. Did I have a problem with the way that company ran its forum? Yes, I didn't care how their members, good or bad, where treated there, and how biased the company runs it forum. I could go on and on about what I didn't like or didn't agree with, but instead I've moved on from there and since then VERY VERY rarely go there let alone post there, and hence why we're all here on THIS site now posting. RCNT was created in big part to my dislike for a few members there.

Why you guys (not meaning you El P directly) continue to goto the Traxxas forums is beyond me, you know who's there, you know how its ran, and you know whats going to happen if you post something that doesn't make them feel all warm and fuzzy, so why in the hell do people continue to go there and post? For those people I call blame on them, they bring it upon themselves, if they get banned there - GOOD, it's their fault. Not OW or HW or any other mod/admin there. There are many many many more forums out there then just Traxxas or even RCNT at that matter, and new ones pop up just about everyday.

Truce now? No my truce was made the day I registered the name RCNitroTalk.com



-Michael
 
Do you know how often I visit the Traxxas forum? Never.
Do you know why? Because I know that I would not get the same kind and quailty of help as I find here and the people are better, spammers mods and admins alike. I don't participate in the Traxxas forum bashing because everything was already said in RCNT's infancy.

Why do any of you still visit that forum? Do you really get anything out of it? Be done with it.
 
This is getting heated so I' m outtie 5000. Anyways In the last 3 months I think I made 4 posts over at TRX, it just doesn't float my boat. Same questions, same answers, very rarely will you find a novel thought. Does this pipe work with this engine? Why won't my Maxx wheelie? Why does my 2.5 overheat? That engine is a pitbull IMOH they just don't know how to tune or have done something to damage their engine so it will not tune and they bitch, and they bitch so I was done awhile ago. I find it truly funny how these people come into this hobby and expect that there is no skill or learning curve, they think it should be maintiance free easy fun and nitro RC is just not that. I really don't think its for half the people over at that site to tell you the truth, but I believe not everyone is college material either. I dont go there to give anyone poop I just posted when Ed posted his Cyber and gave the link to this site but thats it. Anyways this is starting to be a pointless conversation, because pointing out the couple's flaws will change nothing. If it did change something and they got new mods I still wouldn't post there do to the lack or real content and not just filler so it doesn't really matter.
 
Last edited:
Truce?
I didn’t know there was a war going on.

SkyMaxx Made the following statement.
I would be willing to bet that your company would not like it very much if the Oregon couple was driving away paying customers (which in my case is exactly what happened.)

As a Manufacturers Help forum I understand what your company is trying to accomplish. If any understands trying to utilize the Internet to cut Tec support costs, I do. Lets take 500 calls per day, 4 minutes per call on top of all the calls that are answered by phone by staff at this time. Your company is saving around $2000 a week in just employee wages not including the phone bill, floor space, and equipment. My estimates are most likely off but it goes forward in showing the cost savings your company realizes by having the forum. This adds up to over $1000,000 a year.

What you guys haven’t figured out yet is that the cost savings is only the tip of the iceberg. You do nothing on the forum to promote the good will of your company. In many cases the management of your forum drives users away from your products in the long run.

People come, post one of around 10 of the most popular questions, (No need to list them) and move on. Others take a likening to the hobby and stick around for a while. IMO this is where your site falls apart. As the new user progresses to an experienced user they start to as questions that are subjective. When confronted with threads that fall outside the stock Traxxas product, the battle is on. On many occasions the forum moderators will disagree and insert their Traxxas bias opinions to imply that the only product to get is the Traxxas product and that stock is the only way to go. This insults the intelligent of the user. When people feel they are given miss information they will question it. At this point the moderators consider that reason to edit or delete threads and if the user questions it they are tagged as a troublemaker. Once tagged they are usually ban within a few posts. What happens next? F- Traxxas http://www.hpiracing.com/

When you guys had the only game in town you could do whatever you wanted to and get away with it. Now your potential buyers have several choices and several more in the works. If your company doesn’t change the way it represents itself to the public on its forum it will turn the tables and change your forum from an asset to a liability.

I read at one point that the T-Maxx held 94% of the market share in its class. Congrats, My prediction is it will hold only 30-40% within 2 years. Rome wasn’t built in a day nor did it fall in a day but never the less it fell. Times are changing and your company needs to be proactive with its forum and policies not reactive.

-Ed
 
SkyMaxx, I can dream can't I? :classic: I was just confronting the built in assumption (I'm afraid I have it too) that all members of an R/C oriented forum are males unless they specifically state otherwise.

You guys make valid points in many cases. Some I agree with and some I do not.
NCNitro, post respectfully and disagree all you like. As long as you stay away from insults, bad language and other common infractions, there will not be an issue.

We do care about what happens on our forums and we do pay attention to the things that go on there. The board is a great place for owners to share information and we try to correct the bad information that will inevitably surface. Even with guest Marshall's we can't review every post though. Our best support happens on the phones, on e-mail and on our web site.

I can't fix everything for everybody but it is my job to try! I am more than happy to answer Traxxas related questions and I can make up answers for the rest! LOL.

FastEddy, the T-Maxx has done what no R/C vehicle has ever done. Three or four times in fact. It is REALLY nice to be part of the company that created it! We still have the same team on board that thought this beast up and they never rest. Of course the T-Maxx will eventually fall out of the number one spot. We know that and, unless I miss my guess, it will be replaced with the next Traxxas blockbuster.
Right now there are a lot of companies that owe their current success to the T-Maxx. Most of them owe their very existence to it!

Thanks for the welcome and the comments!
 
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