RPM Plastics Replacement Parts Turnover Time

[Lburgguy]

I guess we pretty much all know that RPM makes excellent replacement rc car parts and offer a lifetime warranty on their parts.
I sent in a broken piece probably 20 business days ago and they are only the next state over but have yet to receive my replacement part. What good is a warranty if it goes un-honored.
Has anyone done the same and can tell me how long it took to receive their part?

Thanks so much!

 

[Tunedfrog]

If they are only the next state over, sounds like it's the shipping company not RPM.

 

[bill_delong]

I can't speak for RPM, but I have done warranty claims with TEKNO in the past and it typically takes between 6-8 weeks total turnaround time based on the dozens of warranty claims I made with them.

I prefer to buy a new part and keep the warrantied parts for spares when they eventually arrive