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No sound!! Need some comp help!

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4u2nv

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Today when I came on to the comp, I usually will pop in a cd while I surf around. Well, I wasn't getting any sound. So I check the speaker inputs and they were fine and correctly plugged in. I checked the volume (Of course) and that also was fine. Then I checked the players I have to make sure the volume was up on both of them, and STILL no sound. I called Dell, and them basterds put me on hold for 45 minutes, finally I get a someone to answer, "Hello Dell Tech support" and then they hung up before I could even say hello. So I called them back and waited on hold again. After a half an hour I said F it, and Ill see what you guys think before I spend the next hour on hold. Anyone have any ideas??

I havnt downloaded anything, I ran the virus scanner and nothing, and also did the defrag and disk cleanup and still nuttin. I'm running Windows Xp and the comp is a dell dimensions 4500 if that helps. Thanks in advance for any help.
 
(assuming you're running XP)

First, the dumb one; have you tried other audio discs to make sure they play? Can you hear the drive "spin up" when you insert the disc?

Does the drive have a headset plug in the front? If so, try a pair of headphones in it, and see if you get audio.

Next, Have you opened the case to make sure the 4-wire lead is attached to the back of the cdrom?

Next, check to make sure "Digital CD Audio" is enabled. Go to control panel, system, device manager tab, and under "CD/DVD Drives", select the drive in question, then click properties. Click over to the "Properties" tab, and make sure that the "Enable Digital CD Audio" box is checked.

While you're there, make sure the volume slider is pegged to the max. Same spot as the Digital Audio checkbox.

Hope that helps.
 
my first sugestion is to turn the computer off (not just hiting reset) & turning it back on

i can't tell you how many times that has fixed random problems like that
 
If you think that you have changed a setting, Try doing a system restor to a day you know it worked.

I know that in my computer it was just a matter of reseating the audio card. Go figure..
 
Start->Settings->Control Panel, open Sound and Audio Devices, click the Sounds tab.

Scroll down the list, click on one and push play >.

This will be a .wav file in your Windows directory and will eliminate the CD player. If you get sound, it's the software that plays your CD's, the CD itself, or the CD-ROM.

No sound?

Start->Settings->Control Panel, open System, Hardware tab, click Device Manager. Scroll to "Sound, video, game controllers," click the + and look for yellow ?'s or red !'s. If there's one by any of them, a driver is corrupted, there's an IRQ conflict, or the hardware has failed. You can try to reinstall the sound drivers or restore to last checkpoint which should correct any driver maladies, but if that doesn't work, it's hardware (sound card.)
 
i still say before opening your computer or messing with settings ...a quick & simple off & on may fix it ....I've seen it many times with various problems
 
When I put in a Music cd, It brings up the song list but them sorts thru them all and puts a red exclamation point by it.. I'm a computer idiot so I havnt opened anything and dont plan to..lol.. Id mess something up for sure. I've tried shutting it down and restarting it a few times. Also when I was going to do the system restore, the most recent it will let me restore it to is 3 weeks ago, and I only had the virus scanner a couple weeks, and I'm not sure if I'm able to reinstall it after I already have once. Anyone know?
 
Well I did system restore, and still nothing. Any other suggestions?? Is it common for sound cards to just go kaput? This comp is like 3 years old, is that normal?

Also if I did have to put a new sound card in, is that hard?? I'm a computer moron, but ya think I could still figure it out?
 
4u2nv said:
When I put in a Music cd, It brings up the song list but them sorts thru them all and puts a red exclamation point by it..

Looks like the cd-rom is cooked. Can you read any other cds with that drive?
 
What program are you using to listen to the tracks? If the list comes up, the drive itself should be alright. It sounds to me like it's using "digital audio". Try going into the drive properties (see an earlier post of mine in this thread), and unchecking the "Enable Digital Audio" box.

Outside of that, if you're using some third-party music player, could be it's a trial/shareware? Try windows media player and see what that does for ya, before you do any hardware changes.

I've got soundcards that are close to 12 years old (SoundBlaster 16, anyone? lol), and they still work just fine. It's more common for a software hiccup or the cdrom to take a nosedive than the soundcard to croak.

Try playing a .mp3 file, if you have one on the drive, or a .wav file (the windows startup/shutdown noise should be sufficient... If you hear that when it says "Welcome", you're alright).
 
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Nope I dont get the "Welcome" anymore. And yeah, When I put in a software cd it loads up fine, just no sound. The music programs I have on here are Windows Media player and Dell Jukebox and they both aint working.
 
4u, I've had sound cards go tits up on me, so I'll bet it may be the problem (all other things being equal).

Switching a sound card is pretty easy, just remember two things:
1. Actually remove the power cord from the back of the PC.
2. Make sure you are not carrying any static electricity on you.

To drain any static electricity, touch a door knob or something or, if you can, stand on a rubber mat while you flip the card. If you touch, say, your memory and have static electricity, you may zap your memory or something.

Hope you get it figured out! You may want to ask Woodie directly, I understand he's a guru!
 
Just like Monkey Wrench said, it's pretty easy stuff, assuming your old sound isn't integrated to the board. The new card will come with instructions on how to install it. However, the steps they won't tell you are;

First, make a restore point. Always do this before software or hardware changes. Saves your bacon every time.

1.) Uninstall drivers; If you haven't already, log into an Administrative account. Go into control panel, system, device manager, and under "sound, game and video controllers", click your card, and click "uninstall". That prevents a nasty conflict with your old and new cards' drivers.

2.) Next, shut down and power off.

3.) It's now time to open the case. Be fore-warned, some cases can be a pain in the hind quarters to open. Some hinge open like a book, some open backwards, some even come apart in sections. This is hands down the hardest part; but once you figure out how to open it, it's pretty easy. Chances are, if it's a Dell, they're using pretty much the same case my sister has; it has a couple of buttons on the top-back and bottom-back. You'll lay the tower on its' side, push the buttons while lifting up. The whole case should open like a book.

4.) Personally, I work on PC's with the power cord attached, and use the chassis to discharge static electricity. It's all personal preference. You could easily ground yourself by touching the screw that holds the face on an electrical outlet, or spend the cash and get a ground-wrist-strap (overkill, in my opinion).

5.) Next, now that you have your case open, locate the old card (shouldn't be that hard). At this point, there are two possiblilites; card and built-in.

If it's built in, you'll have to enter the bios and disable it. That is done simply by pressing the right key (it varies from bios to bios, but dells are usually delete; it'll say when you boot the pc). Once in the bios, page over to peripherals, find "Onboard Audio", and make sure it's disabled. The bios will actually tell you how to toggle it off and on.

However, if it's just a card (most likely; dell didn't use integrated stuff at that time), disconnect your speaker wires, if you have not already done so, and the cdrom analog audio cord. Remove the screw (might be a phillips, a torx, or just a hex-head, different pc manufactuers use different types), and pull GENTLY but FIRMLY up. The card will literally slide free.

6.) Make sure the socket is free of dust (you're prolly thinking 'holy moley, that thing is dusty inside!!'... PCs are natural dust magnates), and gently line up the new card, and press firmly yet gently to seat it. Replace the screw, connect the analog cable, and reconnect your speaker lines.

7.) Next, close the case up. Stand the PC upright, and the hard part is over. Turn on the PC, and let windows boot up. Log into your Administrative account, and let the plug-n-play part of windows do it's thing. Have your drivers disc handy; it may end up asking for it.
 
I FINALLY ended up getting ahold of Dell today (Only like 10 minutes on hold, I nearly poop) and I ended up having to remove a "Dell Resources" device, and then re-install it. And booya, Andys has sound. Only took like 15 minutes (Would ahve been alot less, but the lady was arab and her accent waa thick as hell so I couldnt understand her very well) Thanks again though fells for the help! I appriciate it very much.
 
Sheesh, you're lucky; whenever I have to call tech supports (usually ISPs, when their side is messed up), I get ahold of someone from India. Makes me pretty irate, too, especially when an ISP (namely AOL) uses outsourced tech support.

Anywho, glad to see ya got lucky on that one. That was one step I failed to remember, lol.... Check the control panel to see if there was any conflicts.

Now that it's workin, SET A RESTORE POINT!!!! Label that puppy "System good" or somethin like that, and use it as a fallback.
 
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