Billing staff for doctor offices are awful where I live. If I owned a business they would be non-hirable. Literally some of the most entitled and laziest people I’ve ever had to deal with. ZERO respect for them and they create a 2 month long headache that makes me want to close my head in an elevator door every time I receive a bill where they didn’t even bother to contact my insurance. The other thing they do is bill your insurance and then bill you for the the full bill afterwards… then they argue with you about how you didn’t provide insurance even though you have proof from your insurance provider they already billed them.
When I broke my hand at work a few years ago, they couldn’t even be bothered to bill workers comp. I ended up paying out of my own pocket because they gave me zero notification they even billed me and sent it to collections. My job ended up reimbursing me, but it took months. My boss was with me giving them all the paperwork for workers comp when I checked in too… but they claimed they never received the paperwork.
If I get hurt or sick, just drop me off at a Walgreens… I’d rather take my chances with Mayo Clinic and a random middle aged woman I found in the store who claims she’s an empath in my diagnosis/treatment.