Hello,
It sounds like you need to send the engine to us for inspection. If you have not already registered your vehicle on our web site, please do so at
http://www.traxxas.com/support/register/trx_register_benefits.htm.
Please make sure to include the following items;
The vehicles serial number
Your name
Your address
Your phone number
A copy of your original receipt
A copy of this e-mail.
Insure it for $260 and send it to
Traxxas
Attn: Service
1100 Klein Rd
Plano, Texas
75074 USA
I am including our warranty information for your convenience.
All warranty claims must go through our on-site repair lab for diagnosis and repair. Traxxas assumes responsibility for its products and will repair or replace any defective product at its sole discretion. We do not support dealer generated product replacements. Our toll-free customer service line provides direct access to our factory trained representatives. If you believe you have a product that should be repaired or replaced under warranty, the first step is to contact our customer service department toll free at (888) TRAXXAS. Often our trained techs can solve problems over the phone by simply educating an individual with regard to the basic operation of our products. In the event that factory service is required, our technicians are usually able to make repairs within a 3-5 working day time frame.
Traxxas offers a 30-day limited warranty on all their electronic components. The TRX Pro .15 is covered by a two year manufacturers warranty covering workmanship or manufacturing defects. In addition to these warranties, Traxxas offers an extended service plan for electronic components. After the 30-day warranty has expired Traxxas will repair electronic components for a flat rate of $15.00 plus $5.00 for shipping and handling. The electronic components covered under this service plan include electronic speed controls, transmitters, receivers, servos and battery chargers. Motors and mechanical speed controls are not covered. Products damaged by moisture, intentional abuse, misuse or neglect may be subject to additional charges (up to $25.00) on top of the $15.00 warranty charge (not to exceed $40.00 plus $5.00 shipping). Electronic speed controls which have had the factory wiring connectors removed and replaced with non-factory connectors will be subject to an additional $25.00 rewiring charge.
Here is he service and repair information..
http://www.traxxas.com/support/index.php?action=artikel&cat=132&id=361
Traxxas also offers the Engine Replacement Plan for nitro-powered engines. This plan allows you, at any time throughout the lifetime of your TRX engine, to exchange it for a brand-new TRX engine at 50% of the suggested retail price of a new engine.
Shipping within the us is $5.00. Shipping outside the U.S. will be $15.00 to Canada and $30.00 to other countries. Here are the details.
http://www.traxxas.com/products/nitro/erp/trx_erp.htm
Best regards,
Steve