Don't buy from RC Modelz UK

[JDBerden]

Just received my new Traction Hobby Cragsman Pro from RC Modelz in the UK. Although I am really happy with the Traction Hobby product the distributer was major POS. Upon opening the outer box I noticed that the factory seals had ben cut. Once I opened the interior box the RC was just laying in the box not attached to the packaging in any way. The RC had scuffing & scratch's along the leading edge of the roof / hood. Also there was not a factory manual or directions. I contacted the distributor & they tried to tell that the factory seals were for them & that they open the boxes to inspect the product & add extra packing & stickers. I informed them that the factory seals were for the consumer to make sure they were not receiving a returned item & to prevent tampering/pilfering by the distributor. I also informed them that there was no additional packing or stickers in the box. They also told me some scratchs & scuffing were normal. They offered to return it but there website says they charge a 20% restocking fee if they determine there was not adequate damage to return. I requested a replacement body & they countered with a 30% discount on a new clear body . I told them to pound sand. So I recommend the Traction Hobby brand but I would stay away from RC Modelz.com. Next time I but from Asiatees.

 

[WickedFog]

Do they have a facebook page? How about a YT channel? If they do, I would be pretty mean with how I handled that. What losers!

 

[tntpoof]

did you use a credit card to pay.if you did most offer a buyer protection, as item was not as described or damaged .

 

[JDBerden]

Thxs, I'll look into that.

 

[Doom!]

Sucks when people don't stand behind their service.

 

[tntpoof]

call credit card customer service explain you case add more drama to it tell them you fee this rc was used and not nib be cut throat