godale03
Awesomer!! Than Rolex!!
Supporter
Hey Guys,
I just wanted to share a great customer service experience with everyone here. As some of you guys know, this past weekend I had a cell expload while enjoying an afternoon bashing the ERevo. Monday morning I contacted ProMatch racing, whom I purchased the packs from. Jeff from ProMatch asked how old the packs were and if I still had the original reciept. Their usual warantee period is only 90 days, and they will replace the cell free of charge provided you have the reciept. Well all I had was the paypal transaction ID and the date purchased. Well the cells were a couple of months past the 90 days. Jeff explained to me that it is rare, about 1 in 5000 cells expload... and he said the most logical reason was that the pack shorted internally and the built in vent failed... so Kaboom! I was impressed that he even took the time to answer my question. He could have just said, no reciept, older than 90 days... sorry about your luck. Well he did not say that.. in fact, as long as I pay the shipping costs, he is going to take both packs back, replace the cell and repair the pack, test the other pack, and remove the end bars so that the packs fit better in the ERevo. All for no cost to me other than shipping. He was also prompt in his replies and very, very nice. It is the same experience I get when I deal with FastEddy. Top notch all the way.
I just figured I would share my expeirence with all of you as well as give a little shout out to a great customer service oriented company.
Tom
I just wanted to share a great customer service experience with everyone here. As some of you guys know, this past weekend I had a cell expload while enjoying an afternoon bashing the ERevo. Monday morning I contacted ProMatch racing, whom I purchased the packs from. Jeff from ProMatch asked how old the packs were and if I still had the original reciept. Their usual warantee period is only 90 days, and they will replace the cell free of charge provided you have the reciept. Well all I had was the paypal transaction ID and the date purchased. Well the cells were a couple of months past the 90 days. Jeff explained to me that it is rare, about 1 in 5000 cells expload... and he said the most logical reason was that the pack shorted internally and the built in vent failed... so Kaboom! I was impressed that he even took the time to answer my question. He could have just said, no reciept, older than 90 days... sorry about your luck. Well he did not say that.. in fact, as long as I pay the shipping costs, he is going to take both packs back, replace the cell and repair the pack, test the other pack, and remove the end bars so that the packs fit better in the ERevo. All for no cost to me other than shipping. He was also prompt in his replies and very, very nice. It is the same experience I get when I deal with FastEddy. Top notch all the way.
I just figured I would share my expeirence with all of you as well as give a little shout out to a great customer service oriented company.
Tom