that is why the lhs are going out of business. The internet is taking away bus. Just awhile back the only one in fifty miles from me closed. They didn't stock much anyway.
Truth be told, if the shop went out of business, the customer service stunk. This is from personal experience (I worked in one with employees that couldn't care less about the customer). Towards the end of the shops' "life", the motto was "if it doesn't have four wheels, flies or floats, don't bother us with it".
Shortly after I left the shop, the attitude changed for the worse (to what I mentioned above). While I was there, it wasn't a half-bad hobby shop. Even for being located in the middle of nowhere and doing no advertising, we were pulling in about $1,500 a day in parts alone.
We still have three shops here in town. One of them is geared right at noobs, selling only Traxxas stuff. It's down the road from the local K-mart, so it gets a fair amount of walk-in traffic.
One is geared right at the higher-end racer (the employees of the shop I worked at started this one). It's located in the middle of nowhere too.
The third is perhaps the best; they're aimed at everyone, from beginner to pro. Whenever I need fuel, or want to go run on a track, that's the place I head out to. Usually, I end up spending more than I intend to, simply because they actually treat me like a human being when I walk in.
The hobby thrives on how one person treats another, especially when one person is a customer service rep.
Now, as for Integy; I second what Monkey said. Second, third, fourth and fifth it. I've had Integy stuff that was outright garbage. Prime example; the Indi 16x2 charger. I cannot tell you how many batteries that thing ruined. I threw it away a week after I got it (but not before smashing it) and purchased a Millenium setup. Could not have been happier.
Integy has a lot of great ideas, but somewhere between the drawing board and the cash register, they forgot that quality = return business. I guess that's why their name is Integy; it's Integrity without "RIT" in it.