Sears customer service SUX

[RatzoRC]

Let me tell you something folks, I just hung up with these people, and I am Pissed!
I (like a fool) Go and buy my wife the Calypso washing machine by Wirlpool
for my wife for a mear $1200 bucks.
Peanuts!
I have had nothing but trouble with this machine since a month after I bought it 3 years ago.
You have to know me to understand my patience.
I can take a good beating, but after a while, I just lose my mind.
Anyway, a month after I get it, the spin cycle sounds like an Apache helicopter is making a landing in my house.
The china cabinet chimes from the vibration of the washer.
I call, the come, they tell my wife that its fixed and leave.
I come home from work, being the skeptic, and turn the machine on. Same poop!
I call and they send another genius. He tells my wife that there was a piece of foam smacking against the inner portion of the washer, and when it hits spin, it hits the side of the shell. It's fixed.
Again, being the skeptic, Bullshit!! no good.
this whet on and on for about a year or two.
Finally, I called and said that I want a new machine.
They send 2 repair men, and I made sure I was home from work this time.
They rebuilt the whole friggin washer from top to bottom. Cost them over $500 in parts.
Every thing but the shell and door.
Great, right? Wrong!!
A week later the Apache came back for another fly by, and it was the same old song again.
Being a patient soul, I deal with it for 6 months. I figured 'hey, it's washing the clothes real well, so deal with the noise.
Well, My wife calls me today with new details.
The washer wont finish a cycle, It's leaking water, keeps coming up with error codes on the digi screen.
I call customer service and lose my mind, due to the nasty biotch on the phone.
I tell them that I want a new machine. I getsent to some other tool on the phone. Even though I had them to my house to repair this thing eight times, it wasn't 4 times in one year, so they wont replace it. It has to have had a "functional part" changed, and the foam removal wasn't a functional part. Are they for real or what! They told me that the best I could get would be a repair man on August 3rd.
I have 6 people in my house!! Thats a lot of laundry.
I just needed to blow off steam, sorry guys. but this is bullshit!
My new lesson in life is to
get my appliances from Lowes from now on.

 

[kwong2001]

Have you ever seen the movie office space? Well they have this real poopy copy machine or some poop (can't remember exactly what it was). The workers couldn't get the thing to work for poop, so one day they stole it and took it out to a field with a baseball bat and let the machine know exactly how they feel...lol

You should do the same

 

[FastEddy]

We just got the top of the line washing machine from Sears. I got the most expensive front loader they have. It got great reviews and is rated #1 in its class. After all was said and done the tag was $1500.00.

Guess what,
It was broken, no hot water cycle. I called them and the next day they sent a new on over.
Guess what,
The spin cycle didn't work.
Called them and traded it for a conventional washer for $600.00 and it works fine.

I was ready to to put a basin with a rock in it and tell my wife to have at it. I'm just wondering how much technology we need to wash clothes?

 

[HumboldtBlazer]

LMAO I got the $700 front loader and it has been working flawless, Frigidair baby!

Sorry to hear about the BS man. Your house is going to stink in a minute with all the dirty laundry piling up.

 

[Çh®i§tiªñ]

Ratzo - Skip the calls to Sears and go straight to Whirlpool. Explain in detail, like you did here but more, and see what they say. If they dont help you, contact their corporate offices and notify them if they do not resolve the issue that you will contact your local news outlets as well as something like 20/20. If they still dont respond, then follow through with your complaint to every media source you can find. At the very least, if nobody resolves your issue, you can impact future sales of a poop product.

I have 5 in our house and laundry is almost a daily chore. We purchased the Whirlpool Duett frontloader washer and dryer. After the rebates from the manufacturer and the utility companies, we are very pleased. It is extremely efficient for both electric and water usage. VERY quiet and has even washed my king size coleman cloth sleeping bags with no problems. Very happy to date. I'm just going to keep my fingers crossed that nothing goes south like this.