Funny how things stick in your mind.
Going back 5 years or so, I ordered a battery pack from Ballistic for my T-Maxx. They clearly stated that it was on backorder and that was just fine by me. I paid up and didn't say a word for 3 weeks. During this time I never got anything from them more them a PP confirmation.
After the 3rd week came and went I sent a simple e-mail asking for an update on the pack. Again, they stated on their site it was on backorder and that was fine. The next day I got an e-mail from the owners wife. She went off on me like a drunken sailor at last call in a foreign port. She called me names like I have never been called before and I over the years have been called a lot of things.
As the story unfolds, I'm assuming there were a LOT of backorders and frustration on their part with this particular product. I then again sent a simple reply asking about my order. Again, an e-mail from her that wasn't as bad as the first one but not a nice e-mail. At this point I went back with an e-mail asking why I was being treated this way when simply asking for an order update. I got a return e-mail from this time the owner himself saying Sorry she had you confused with someone else. Nothing more nothing less.
Needless to say, I will share this story whenever possible and have never done business with then again.
Just an amusing story, take it for what its worth.