I'm trying to get my cousin up and running with a new computer. Problem is, not only is he almost TOTALLY computer illiterate, but he's about 900 miles from here.
Once I get him set up and into Windows I can do the rest in about an hour with remote access, rather than spending several hours a day for days trying to talk him through it.
ie: What do you see on the screen?
Nothing.
What do you mean, nothing?
Nothing. It's black.
Have you turned on the monitor?
How do I do that?
(20 minutes later)
What do you see on the screen?
Nothing.
Nothing?
No. Just a picture of a garbage can and a white stripe across the entire screen.
That would be your 'Desktop' and the icon for the recycle bin. Describe the white line.
It's at the bottom and has a circle with colors and a blue e next to it.
That would be your start button and your Internet Explorer icon.
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Well, you get the idea. I've pulled out my hair, my mustache and now I'm starting on my eyebrows and lashes.
Anyone got a link to what I have to do and what I have to have him do in order for me to get into his comp?
Once I get him set up and into Windows I can do the rest in about an hour with remote access, rather than spending several hours a day for days trying to talk him through it.
ie: What do you see on the screen?
Nothing.
What do you mean, nothing?
Nothing. It's black.
Have you turned on the monitor?
How do I do that?
(20 minutes later)
What do you see on the screen?
Nothing.
Nothing?
No. Just a picture of a garbage can and a white stripe across the entire screen.
That would be your 'Desktop' and the icon for the recycle bin. Describe the white line.
It's at the bottom and has a circle with colors and a blue e next to it.
That would be your start button and your Internet Explorer icon.
----------------------------------------------------------------------------
Well, you get the idea. I've pulled out my hair, my mustache and now I'm starting on my eyebrows and lashes.
Anyone got a link to what I have to do and what I have to have him do in order for me to get into his comp?
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