Quark Customer Service...WOW

[sweetdiesel]

Recently I fried my Quark 125b ESC while doing some test runs in my truggy. I called them up and the service rep told me the procedure for a return. I sent the ESC in for service last Monday Nov 13th. I received my replacement on Saturday Nov 18th. Never have I had such quick turnaround from an R/C company. Even though I cut the connectors off my original ESC, they still sent me another set of connectors. I also got one of the versions of the 125B with the neon wires. I don't know if anything changed internally.

Kudos to Sky and Technology. I will continue to purchase their products with this level of customer service.

 

[SMaxxin]

Always nice to read about great CS, if I ever decided to give brushless another try I will definitely keep them in mind.

 

[NCNitro]

Good quality customer service to me is nearly important as a good quality product, to me they go hand in hand. Great to hear that there are still companys that care about their customers!

 

[godale03]

That is sweet! I have had really good luck lately dealing with RC companies. Jammin shorted me a few screws in the CR kit and they not only sent the screws out free of cost, but they also sent a T shirt out as well. I just got off the phone with AE.... I was shorted a couple of 1.5mm diff balls and they not only took my info down imediately, they are sending me out a whole diff rebuild kit! Not that that is a really expensive part, but still it is nice. I am really glad to see that some companies really do care about the customer.

Tom