Hobbico no more

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Bwilli

RC Newbie
Messages
3
I was just told that Hobbico is no longer the US distributor for HPI. As of this past Friday (I assume 11/17/2017) HRP out of Utah is now the exclusive HPI distributor for the US. According to HRP, the change it still underway but all warranty repairs will be performed directly by HPI and I was given a phone number. The number of course, was for Hobbico and the rep of course, had no knowledge about any of this. Seems there is no longer an HPI US support network.
 

Bwilli

RC Newbie
Messages
3
I've been trying to get my Octane in for warranty work for the last couple weeks. My inquiries to HPI US were kicked back undeliverable. Hobbico declining the repairs due to discontinued parts. HPI UK telling me the parts had not been discontinued and were available from US distributors. HRP telling me the truck would have to go to HPI.
I'm at a loss here. Sure isn't the kind of service I've grown accustomed with HPI. My truck is supposed to have another year of warranty coverage left. Suggestions anyone?
 

thesmilingpirate

RC Newbie
Messages
8
Location
New York
RC Driving Style
Bashing
Regardless of distribution channels, if it's warranty coverage, I'd say it has to be HPI.

This is what is currently on the HPI website:
To ask a question in the US, please contact support by email [email protected] or call our service center on (217) 398-0007.
 
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