Seems like poor customer service is the trend these days. It’s refreshing when when a company(s) go the extra step. I have to give thumbs up to Amain and Bocca Bearings for a couple recent transactions. I feel they went above and beyond. Thank you!
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I agree 100% with you on AMain. I needed a front center dogbone for my Losi truggy awhile back. I ordered the correct part number from Horizon Hobby. Turned out to be incorrect. Too short. I measured the old bent part, started a chat with Amain support. They ran around their warehouse, measuring dogbones until they found the right one as Horizon has the wrong part number listed for it. I couldn’t believe it. Amain earned my business for the foreseeable future due to that service.Seems like poor customer service is the trend these days. It’s refreshing when when a company(s) go the extra step. I have to give thumbs up to Amain and Bocca Bearings for a couple recent transactions. I feel they went above and beyond. Thank you!
I agree 100% with you on AMain. I needed a front center dogbone for my Losi truggy awhile back. I ordered the correct part number from Horizon Hobby. Turned out to be incorrect. Too short. I measured the old bent part, started a chat with Amain support. They ran around their warehouse, measuring dogbones until they found the right one as Horizon has the wrong part number listed for it. I couldn’t believe it. Amain earned my business for the foreseeable future due to that service.
I agree with you though, good service is practically nonexistent these days.
Nice to hear!!!!I agree 100% with you on AMain. I needed a front center dogbone for my Losi truggy awhile back. I ordered the correct part number from Horizon Hobby. Turned out to be incorrect. Too short. I measured the old bent part, started a chat with Amain support. They ran around their warehouse, measuring dogbones until they found the right one as Horizon has the wrong part number listed for it. I couldn’t believe it. Amain earned my business for the foreseeable future due to that service.
I agree with you though, good service is practically nonexistent these days.