If it’s brand new and indeed messed up, I’d call Traxxas. Quite frankly, at this point I’m confused. Probably my fault but, I thought the tmaxx was older.
Anyways, if a new one is messed up, you know what to do. Call. If it’s an older one is messed up, you’ve been instructed where to start fixing it.
I’m not being a wise guy. But, if you don’t commit to learning how your nitro rc works and how to work on them, you might should put them aside until you are ready to do so.
These aren’t plug and play type toys. A nitro RC is going to require a willingness to figure them out.
It can be frustrating. And, the people on this forum are very knowledgeable. Help them help you by gaining enough knowledge of terminology and how your cars operate to be able to explain the questions and concerns you have.