Unexpected *gift* from hpi arrived today

[sur3fir3]

About 1 week or so ago I called HPI to see what the status was on my steering servo. They told me it would be about another month. I thanked the rep, asked him some questions about gearing, and hung up. Today i recieved, in the mail, a 3 speed transmission, that I didn't even ask for. Yes, my servo is still on back order, but at least now i have a spare tranny i can do the BP conversion on. for HPI customer service

 

[slowngreen]

Always nice to hear about someone having good customer service from one of the big manufactures.

 

[tmaxxfreek]

Thats great, i guess it pays to ask questions sometimes

 

[bifft it]

i have had good experiences both the times i have had to call HPi. they told me the same thing about my servo and i got it a week later.
coating peeling off my "X" wheels. they sending me a whole new set. so HPI tech ROCKS in my book

 

[SavagePhil46]

I reached out to them concerning my servo and questions on an XL conversion and they were extremely helpful.

 

[sur3fir3]

its good to know that they really do take care of their customers. They are one of the few companies that still do.

 

[SavagePhil46]

One reason I continue to buy their products

 

[Bmk10]

Agreed! Great customer service