I recently set up a brand new HP laptop with Win 10 for a friend and had it hard wired it to my modem while setting it up. He called me today and says he can't get it to accept the password. He doesn't have an internet connection, yet, but that's no reason for it not to start.
I checked it out and when it powers up it opens to the boot page with the digital time readout, not the desktop.
I can't find a way to get to the desktop and tapping the touch pad brings up the password page with his Outlook eMail but it's not online.
There's a message that there's no internet detected and to use the last used password.
We don't want email, we just want to open the computer for other things but can't find the page for the main computer password. What am I missing?
I despise Windows 10.
I checked it out and when it powers up it opens to the boot page with the digital time readout, not the desktop.
I can't find a way to get to the desktop and tapping the touch pad brings up the password page with his Outlook eMail but it's not online.
There's a message that there's no internet detected and to use the last used password.
We don't want email, we just want to open the computer for other things but can't find the page for the main computer password. What am I missing?
I despise Windows 10.