Yes, rocknbil, I did egg them on, and that was precisely my objective. Having been in B2B sales for over 13 years now, I'm with you. I too have seen both sides of the beast and, as I'm sure you can attest to, it's one thing when a consumer has a beef with a retailer. When a corporate client has an issue with what you sold them, boy oh boy will they let you know!
I am in no way discounting your point because I agree with it, but at the same time, I explained what it was I was looking for from the get go and I knew I could get replacement parts to fix it, but I wanted to know if their warranty would cover it.
As an analogy, if you buy a new set of tires, real nice high-end performance ones, and a month later one blows out as you're tooling down the road. You go back to the tire shop and explain to them that you bought these tires about a month ago, was driving along and it blew out and you'd like to know if the warranty covers them. Cooter looks at you and then the tire and says, "you need a new tire." I think someone would need a great deal of patience not to just slap 'ol Cooter because it's obvious you need a new tire.
Again, let me reiterate, your point is a salient one, one I agree 100% with. I suppose I just got a bit upset at their keen sense of the obvious and snapped a bit.
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