I got a Reedy Quasar Pro charger over a year ago and didnt use it. I think I used it to charge 1 or 2 humps just to check it out. I got a recall notice on it and sent it in to AE to be upgraded. They sent me back another unit that looked as if it had been re manufactured. It was nowhere near the new condition of the one I sent it. I opened up the box to check it out and put it back on the shelf.
Now that I'm converting over to electrics (AE FT TC3) I pulled it out and went to charge a set of 3300s. When I plug it in all I set is gibberish across the screen. I called up the tech support hot line and was told it was past the warrentee period. Thinking maybe I was doing something wrong I brought it to my LHS to be checked out. Yes its bad. I guess I should have checked it out when it came in, my bad. When you lay out large coin for a charger, I guess I expected it to work.
I took a chance and UPSd it to AE with a letter politely asking them to repair it, replace it, or give me credit for another AE product. Lets see what happens. I hope they replace it for me I need a good charger.
I have heard that AE has good CS, lets see how willing they are to help me out. They are well within their rights to tell me to pound sand.
Now that I'm converting over to electrics (AE FT TC3) I pulled it out and went to charge a set of 3300s. When I plug it in all I set is gibberish across the screen. I called up the tech support hot line and was told it was past the warrentee period. Thinking maybe I was doing something wrong I brought it to my LHS to be checked out. Yes its bad. I guess I should have checked it out when it came in, my bad. When you lay out large coin for a charger, I guess I expected it to work.
I took a chance and UPSd it to AE with a letter politely asking them to repair it, replace it, or give me credit for another AE product. Lets see what happens. I hope they replace it for me I need a good charger.
I have heard that AE has good CS, lets see how willing they are to help me out. They are well within their rights to tell me to pound sand.